Terms and Conditions
(Updated for online education)
Please read this agreement carefully, as it governs your use of the website and services operated under the trade name
The Diabetes Lady, part of Diabetes Complete Care Limited.
By accessing the website or using the services provided, you (“YOU”) are entering into a contract and agreeing to the Terms and Conditions set out below.
There are separate Website Terms and Conditions that need reviewing
If you do not accept these terms, please do not use the website or the services provided.
Terms & Conditions
(updated for online 'Your Diabetes Journey')
Scope of Services
- The 'Your Diabetes Journey@ provides online diabetes videos with simple explanations, enabling the person to understand their diabetes better.
- It does not replace GP/Diabetes Care Team.
Booking & Payment
- Reserving a place begins the agreement.
- Payment is made securely (e.g., Stripe).
- Prices may change in line with company costs.
Cancellations & Refunds
- You may unsubscribe at any time.
- Payments already made are non‑refundable, but access continues until the end of the paid period.
- No further payments will be taken once subscription is cancelled.
- Refunds only considered in cases of duplicate payments or technical errors.
Launch Promotion
- Early Access Offer £15 per month subscription, ends on the 31st January 2027.
- After this, subscriptions continue at the standard rate unless cancelled.
Payment Timing
- Payments begin just 2 weeks before initial launch in 2026.
- Participants will receive a notification email in advance.
- After initial launch payment will be taken at the time of signing up.
Confidentiality & Data Protection
- GDPR‑compliant, ICO registered.
- Data shared only with GP/Diabetes Team with consent or urgent referral.
Review Cycle
- Last updated December 2025.
- Reviewed quarterly.
Privacy Policy
Information Collected
- Name, email, booking details, health info
(optional, if relevant)
Use of Information
- Programme communication.
- Booking management.
- Anonymised feedback for improvement and funder reporting.
Storage & Security
- Encrypted, GDPR‑compliant, ICO registered.
- CRM used securely, within the website platform.
Sharing
- Never sold or shared with third parties.
- Shared with GP/Diabetes Team only with consent or urgent referral.
Rights
- Access, correction, withdrawal of consent, deletion (subject to legal/medical requirements).
Contact
- Email: maureen@thediabeteslady.com
- The Diabetes Lady trade name for Diabetes Complete Care Ltd, Preston, UK.
Website Terms & Conditions
Please see separate 'Website Terms & Conditions'
Terminology
The following terminology applies to these Terms and Conditions, Privacy Statement and any disclaimer Notice and any or all Agreements:
- "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
- "The Company", “Ourselves”, “We” and "Us", refers to our Company.
- “Party”, “Parties”, or “Us”, refers to both the Client and we, or either the Client or ourselves.
- All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law.
- Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.